Concord Public Works (CPW) is aware that water customers have received a direct solicitation from HomeServe USA Repair Management Corp (HomeServe). Their offer is to provide for private water service repair/replacement coverage for a fee. As noted in their own promotional literature, HomeServe is an independent company separate from your local utility or community and offers this optional service as an authorized representative of AMT Warranty Corp., the contract issuer. HomeServe's corporate offices are located in Stamford, Ct.
Concord Public Works is aware that this company exists, along with others, and that they offer a variety of services for private utilities and facility “systems” including heating systems, water heaters, air conditioning systems, interior gas lines, interior electrical wiring and exterior water line services. We also note that while HomeServe’s sales literature is designed to look “official” and require “urgent” attention, this service is unassociated with the Town of Concord or Concord Public Works. Furthermore, it is important to clarify that water and sewer services which exist within private property are the responsibility of the property owner.
While this business model is not new, nor uniquely offered by “HomeServe”, homeowners may already be covered under existing homeowners insurance policies under certain circumstances. If interested, you are advised to check your individual homeowner’s insurance policy. In the end it's a question of whether you want to spend the money for these additional coverages. While many individuals maintain service contracts for heating, cooling and water heater systems, it is not as common a practice for water lines, gas lines and electrical wiring.