Q Where can I pay my bill?
A You have several options for paying your bill:
- Concord Light at 1175 Elm St.; for payments after hours, there is a slot to the right of the front door Town House
- Pay online – from the page you are on currently, click on the “Residents” tab; go to Useful Public Works Links; and Pay Electric Bills Online, or
- Go to http://www.concordma.gov; click on the “Residents” tab; go to Useful Public Works Links; and then Pay Electric Bills Online
Q Who do I call for account information or about billing?
A Concord Light's Customer Service Department – 978-318-3101.
Q Can I pay with a credit or debit card?
A No, Concord Light does not accept credit or debit card payments at this time.
Q Who should I call for new service or to disconnect an existing service?
A Concord Light's Customer Service Department – 978-318-3101.
Q What is your Fax number?
A Concord Light’s fax number is 978-318-3105.
Q What are Concord Light's office hours?
A We are open from 8:00 - 4:30, Monday through Friday.
Q Who is in charge at Concord Light?
A David Wood – Director
Q Who is in charge of purchasing?
A Christopher Roy – Engineering & Operations Manager
Q Who is in charge of customer service?
A Carole Hilton – Customer Service Administrator
Q Have the rates changed?
A Concord Light buys its electricity from a number of generating sources which utilize natural gas, oil, land fill gas, solar, wind, and hydro to produce electricity. However, because the costs associated with each source’s generation are not constant, i.e. the cost of fuel used to generate electricity can fluctuate dramatically, the Purchased Power Adjustment (PPA) factor is used to recover fluctuations in wholesale power and transmission costs which represent about 80% of Concord Light’s costs.
As these costs either increase or decrease, the PPA factor changes to insure these costs are covered and at the same time are revenue neutral to Concord Light. Any questions regarding the PPA should be directed to Dale Cronan at 978-318-3102 or dcronan@concordma.gov.
Q Do you have any job openings?
A All questions concerning job openings should be referred to Human Resources. You can learn more about positions for which the Town is currently hiring by calling the job line at 978-318-3026 or visiting the employment opportunities webpage.
Q Do you recycle refrigerators?
A No, Concord Light does not recycle refrigerators. However, Concord Public Works accepts them at 100 Keyes Road during their drop-off days which occur twice each year – usually in October and May. You can call Concord Public Works at 978-318-3240 for more information about recycling.
Q Do you sell compact fluorescent light bulbs (CFL’s)?
A No, we don’t sell CFL’s at Concord Light. You can purchase them at hardware, home outlet stores, and other retailers. We will credit your account up to $3.00 (or price of bulb if less than $3) for each CFL you purchase for up to thirty bulbs when you forward us a completed rebate form, sales receipt, and a proof of purchase for each bulb.
Q Do you still offer any rebates?
A Yes; Concord Light offers rebates on the following:
- ENERGY STAR-Rated appliances
- compact fluorescent bulbs
- energy efficient central air conditioning systems
- solar photovoltaic (PV) systems
- electric heat weatherization
- ETS heating systems
Q Do you offer discounted rates for senior citizens?
A Massachusetts Department of Public Utilities (DPU) determines the policy for electrical discounted rates. The policy dictates the rates should be based on the need of the customers rather than their age, and the amount of the discount is left up to the individual light companies.
Q Do you offer a low-income discount rate?
Q Who do I call for Emergencies after hours?
A If you have an emergency such as a power outage, please call the Police Department Dispatcher at 978-318-3400 who will contact us to respond to the situation.
Q What is the meter charge?
A The meter charge covers the cost of reading the meter, calculating and printing the bill, postage, and part of the cost of the meter and the service wires connected to your home.
Q What is the energy charge on my bill?
A Electricity is sold in units called kilowatt-hours, with each kilowatt being equal to 1000 watts. When one kilowatt (kW) is used for an hour, the energy used is called one kilowatt-hour (kWh). For example, ten 100-watt light bulbs running for one hour equals one kWh.
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