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Concord Light Broadband
High Speed Internet Services
Contact TypeContact Information
Customer Service:
Ph: 978-318-3101
Address:
Concord Light
1175 Elm St.
Concord, MA 01742
24 x 7 Technical Support:
978-318-3199
Hours:
Monday through Friday
8:00 AM - 4:30 PM
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Additional Information
Link to PageLink to Page
Telecommunications Contacts
Name
Title
Telephone
Sales and Services
978-318-3145
Telecommunications Coordinator
978-318-3106
Telecommunication Network Technician
978-318-3119
Chief Information Officer
978-318-3170
24 by 7 Help Desk
978-318-3199
Concord Light Broadband Information:

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Thank you for your interest in Broadband from Concord Light.

Sign up here to receive our latest updates and other important news about Concord Light Broadband.

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Concord Light is committed to providing high-quality Internet service in Concord at competitive prices.

We provide updates on the progress on this web page and via email to those who have signed up for email updates.

Fill out an Online Broadband Application form to check availability and schedule a free no obligation consultation and get started with the fastest internet in Concord.  

New Higher Business Speeds - Effective July 12, 2016
Concord Light is announcing higher speeds for all our standard Business Internet Service Levels. All existing customers have been upgraded free of charge.  
The Business Entry service which was 25 Mbps is now 50 Mbps, Basic was 50 Mbps is up to 100 Mbps, Hi-Speed was 100 Mbps is now 200 Mbps and the Ultra 200 Mbps service has been upgraded to 300 Mbps! We thank you for being a Concord Light Broadband customer.
Concord Light's Business offerings come with a Service Level commitment for hardware replacement that helps ensure that your business will stay up and running.  See the details on our Service Plans and Pricing Page.

Higher Residential Speeds - Effective Nov 12, 2015
In October 2014, Concord Light is announced symmetrical service and higher speeds for all our standard Residential Internet Service Levels. Now, for the second time, speeds are increasing at no additional cost. Every Residential service level from Concord Light Broadband now meets the FCC's Janurary 2015 Broadband Benchmark, of 25 Mbps or higher.
The residential Entry service which was 15 Mbps is now 25 Mbps, Basic was 35 Mbps is up to 50 Mbps, Hi-Speed was 70 Mbps is now 100 Mbps and the Ultra 150 Mbps service has been upgraded to 200 Mbps! We thank you for being a Concord Light Broadband customer.

Availability
Concord Light started to deploy High Speed Internet Service for the community in early 2014.

The interest in our Broadband Internet offering has been tremendous and we are experiencing high demand for our service. The CMLP installation team is operating at capacity. As a result, we are working to meet the demand by contracting for some of the installation work from qualified vendors.
We are making good progress toward increasing the rate at which we can connect new customers. We are using an automated customer intake process.Residents and businesses in the Town of Concord can order service by contacting Concord Light through the Customer Service Department.
Note that the fiber optic infrastructure has been installed in approximately 95% of the CMLP service area. Unfortunately, some locations do not have fiber available yet due to issues accessing conduit or lack of conduit in the street. CMLP is working to get the last 5% of our service area connected to the fiber optic network, in some cases, this will require a significant construction effort. This work will be scheduled to coincide with other Light Plant construction projects in order to avoid duplication of effort and multiple cuts on the same street.

What differentiates Concord Light Broadband?

No other provider currently operating in Concord has a 100% fiber optic solution. This solution is technically superior in terms of speed and reliability. Concord Light offers internet service in a manner consistent with the values and approach is used to deliver electricity to Concord.

Broadband from Concord Light will be reliable, affordable and priced so as to provide a modest sustainable rate of return which adequately maintains the capital plant and protects Concord’s community interests. Concord Light believes that this combination of technology and commitment will be attractive to many customers. Click here for Frequently Asked Questions.





 
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