Human Resources Director
Human Resources Assistant
Town House – Human Resources Department
P.O. Box 535, 22 Monument Square
Concord, MA 01742
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Employees are encouraged to schedule appointments for matters requiring staff assistance.
"The best way to find youself is to lose yourself in the service of others." - Ralph Waldo Emerson
Human Resources Department
Organization Support Statement
The mission of the Human Resources Department is to assist Town officials and senior managers in fairly, consistently, and lawfully creating and administering policies and practices that sustain a professional, productive, efficient, and innovative work environment which supports the Town and its departments in effectively performing their missions.
II. Goals and Objectives
The Human Resources Department will maintain town policies and procedures to ensure that all departments comply with applicable labor laws and regulations; promote employee job satisfaction via a variety of methods, including employee development and recognition, positive and effective communication, maintenance of appropriate compensation and benefit plans, and timely investigation of employee complaints and concerns; and organize personnel records and systems to efficiently and effectively support all departments in meeting their obligations to the employees who serve the Town.
III. Operational Description
The Human Resources Department provides services to approximately 600 regular, limited, and temporary employees on issues relating to: administering the Personnel Bylaws, policies and procedures; maintaining employee classification and compensation plans; monitoring personnel actions of all Town departments to ensure legal and policy compliance; managing employee recruitment and selection; coordinating orientation, training, and employee recognition activities; providing workers' compensation case management and administrative services; and designing and administering employee benefit programs. The Human Resources Department advises the Personnel Board and Town Manager on related issues; advises department managers, supervisors, and employees on personnel matters; and assists in labor negotiations and contract administration.
IV. Board/Commission Involvement
The Human Resources Department supports the Personnel Board, which consists of five members appointed by the Board of Selectmen with staggered three-year terms. The Personnel Board has responsibility for the administration of the Personnel Bylaw (Wage and Salary Classification Plan) of the Town.