Concord Public Safety Communications is a separate civilian organizational unit operating within the Concord Police Department chain of command according to the policies, procedures and guidelines of the Concord Police and Fire Departments.
The Communications Unit is comprised of 8 full-time Dispatchers who operate on rotating tours of 8-hour shift assignments to provide the community with 24-hour service 7 days per week.
All Concord Public Safety Dispatchers are certified emergency telecommunications and law enforcement data professionals trained to the standards of the Massachusetts State 911 Department, Massachusetts Criminal History Systems Board, National Academy of Emergency Medical Dispatch and the Association of Public Safety Communications Professionals (APCO) Intl. Several Dispatchers also have additional training as Tactical Communications Specialists, Reserve Police Officers, Firefighters, Paramedics and Emergency Medical Technicians on an individual basis.
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