Concord Public Safety Communications is a separate civilian organizational unit operating within the Concord Police Department chain of command according to the policies, procedures and guidelines of both Concord Police and Fire Departments.
The Communications Unit is comprised of 8 full-time Dispatchers and 1 per-diem Dispatcher supervised by a Lead Dispatcher. Full-time Dispatchers operate on a 4-day on, 2-day off shift rotation filling three daily 8-hour shift assignments to provide the community with 24-hour service 7 days per week.
All dispatch personnel are certified emergency telecommunications and law enforcement data professionals trained to the standards of the Massachusetts Statewide Emergency Telecommunications Board, Massachusetts Criminal History Systems Board, National Academy of Emergency Medical Dispatch and the Association of Public Safety Communications Professionals (APCO) Intl. Several Dispatchers also hold additional certifications as Special Officers, Firefighters and Emergency Medical Technicians on an individual basis.