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Emergency Tips
To Report an Outage

During regular business hours — call CMLP at 978.318.3101.

All other times — call the Concord Police Department at 978-318-3400.

What to Do if Your Power Goes Out

If you lose power during normal business hours contact CMLP at 978-318-3101. Off-hours call Concord Police at 978-318-3400. The following are a few helpful steps to determine if the problem is internal to your house or system wide.

  • The first step is to try and determine whether or not your neighbors have power. If they do not, please report the outage at the numbers listed above.
  • If you are unable to see if other people are without power or it seems they have power, locate the electrical panel in your home. Inside this panel will either be fuses or circuit breakers. Check to be sure that you do not have any blown fuse links or that all of the circuit breaker switches are pointing to the “on” position. If everything appears to be in order, contact CMLP to report the outage. If you find a blown fuse or circuit breaker it is extremely important to locate the problem before replacing the fuse or resetting the breaker. This indicates a potential problem with the internal wiring of your house which could ultimately be a fire hazard and safety threat to you and your family. Internal wiring will need to be looked at by a licensed electrician since it is privately owned. It is helpful to keep a list of electricians who are able to respond to these emergencies 24/7 and assist you with navigating your electrical panel.
  • The more information you can provide to CMLP or your licensed electrician the better. This will help troubleshoot the problem and restore power as fast as possible.
  • If you see any low hanging or downed wires DO NOT go near them and contact CMLP or the Concord Police at the numbers above.

Emergency Procedures for Hurricane or Severe Weather Threats

Outside the House

Check for loose objects that could be blown away or blown against the side of the house. Normally harmless objects can become destructive in hurricane-force winds. Put away bicycles, children's toys, lawn furniture, garbage cans and lids, gardening tools, and other loose items.

Tie down objects that can't be stored inside.

Tie down awnings or take them inside.

Board up,tape, or put storm shutters on house windows or glass doors. (Tape won't keep a window from breaking, but it may prevent flying glass.)

To equalize pressure, open windows slightly on the side of the house away from prevailing wind force. Otherwise, windows could explode outward. (If necessary, line the opening with towels to absorb water.)

Drain your swimming pool if you have time.

Cut down any loose tree branches.


Fill your car's gas tank in case you need to evacuate later. Make sure the windshield wipers are working.

Park your car in a garage or shelter if you have one, or leave it on high ground where trees are not likely to fall. You should be able to get to the car if you need to evacuate.

Food and Water

Turn your refrigerator or freezer controls to the coldest setting, so food will stay cold longer if power fails.

Fill large containers with water. Before the hurricane strikes, turn off water so you can use water already in the pipes without fear of contamination.


Candles are not a good source of lighting.  They present a very real fire hazard at a time when a fire emergency vehicles and personnel may not be readily available.  Instead of candles, please consider having a supply of flashlights and batteries on hand for emergency lighting.

Another source of lighting that does not create a hazard is cyalume light sticks.   They do not provide a bright light, but are sufficient for moving about.   Cyalume light sticks are available at most hardware stores.


Emergency generators must be installed by a licensed electrician and cannot be stored or operated in the home.  Improperly installed generators could backfeed the electrical distribution system, which potentially could be fatal to any lineman working in the area.  If you are not sure that your generator is properly installed, please contact the Light Plant at 318-3101.

Surge Suppressors

Be sure to have either a whole house surge suppressor or highly rated surge suppressors for all of your major appliances to protect them when power is restored or if there is a power spike.

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