We hope you’ll take our survey
CMLP's customer survey is underway with Great Blue Research calling randomly selected residential and business electric customers in Concord. The calls will come from Great Blue's call center in Connecticut using an 860 area code -- not a toll-free number.
We'll use what we learn to find out how well we're now meeting needs and to plan future improvements and innovations.
Thanks for your help!
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Using Internet Explorer, Click here to view a map with current outage information.
CMLP implemented a new outage management system that will help us to restore power more quickly and provide more timely information to customers during emergencies. This system will enable CMLP staff to input customer reports of outages, which the software system will quickly group by location and analyze to predict electric system problems.
The software is integrated with our Geographic Information System so it can access highly-detailed geographic images and technical data about the local electric grid. The new system will enable us to post up-to-date outage maps online and will provide more detailed outage location information that our staff can share with customers who call.